Delivery Information
Welcome to The Gripper Tire Inflator from Petroy website. We are committed to providing our customers with the best possible service. Please read our delivery policy carefully to understand how we handle the shipping of products from the Netherlands to the United States.
Shipping Information
- Origin: All products are shipped from our warehouse in the Netherlands.
- Destination: Deliveries are made to addresses within the United States.
Delivery Time
- Estimated Delivery Time: Our standard delivery time is 10 working days from the date of dispatch. Please note that working days do not include weekends or public holidays.
Order Processing
- Order Confirmation: Once you place an order, you will receive an order confirmation email. This email will contain your order details and a unique order number.
- Processing Time: Orders are typically processed within 1-2 working days. Once processed, you will receive a shipping confirmation email.
Shipping Charges
- Standard Shipping to the USA: Free
- Shipping Outside of the USA: Freight cost on demand, please contact us
Tracking Your Order
- A UPS Tracking code will be provided.
- After your order has been dispatched, you will receive an email with tracking information. You can use this information to track your order on the courier’s website.
Customs and Import Duties
- USA: DPP (delivered duty paid)
- Delays Due to Customs: Occasionally, customs inspections may cause delays beyond our original delivery estimates. We appreciate your understanding and patience in these situations.
Delivery Issues
- Undelivered Packages: If a package is undelivered due to an incorrect address provided by the customer or if no one is available to accept the delivery, the customer may be responsible for any additional shipping fees incurred.
- Lost or Damaged Items: In the event that your package is lost or arrives damaged, please contact our customer service team within 7 days of the estimated delivery date. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about your order or our delivery policy, please contact our customer service team at petroy@petroy.com. We are here to help and ensure your shopping experience is smooth and satisfactory.
Thank you for shopping with us. We appreciate your business and look forward to serving you.